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Our team will take 100% full responsibility if:

  • Your item is damaged upon delivery
  • You’ve received the wrong product
  • Over 3 months delay in shipping (Note: EXCEPT cases that are affected by COVID-19, since it slows down every delivery)

You can ask for a new product or a refund if the things listed above applies to you. We will cover all the expenses including shipping.


We will not exchange or refund if:

  • You mistakenly ordered the wrong item
  • You did not read the description of the item properly before ordering (We will state the information you need to know)

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